Solutions

Core Services to help you grow in the right direction

Mystery Shopping

(PMM) conducts face-to-face Mystery Shopping for all industries.

We evaluate the quality of the service experience delivered and the compliance level of employees to company regulations through a realistic short visit evaluation by one of our trusted mystery shoppers.

Our team of Mystery Shoppers are highly trained and follow tailored scenarios, and translate their observation into detailed reports. Our Mystery Shoppers provide your company with an accredited and qualified full customer experience evaluation.

(PMM) designs state-of-the-art software analyzed reports that help to determine the success of services delivered, and recognize potential gaps in sales and service performance. We also deliver “Mystery Shopping App” and “Web Portal” that provides our client access to a dashboard with statistical findings that may affect internal organizational changes.