Precise phone interaction is crucial for your business as this can lead to points of sale, customer retentions, generation of new customers and staff development initiatives. Our approach helps in translating your objectives into qualitative and quantitative service improvements. Thus, this will provide you with a feedback on how to train your employees in order to achieve better results.
Methodology: Includes monitoring of direct telephone encounters and detailed evaluation of your employees' customer service behavior including courtesy, helpfulness and sales skills among others. The reports and analysis from mystery calling can help you identify the needed steps towards development of your staff, service techniques, and customer interface. With mystery calling, you can also identify what products and services to upsell or cross-sell as demanded by majority of your consumers. Moreover, you can monitor if your staff are strictly adhering to your business's set rules and regulations that covers customer services